YOUR ORDER
Our business hours are Monday to Friday, 10am - 3.00pm. Please allow up to a 48hr turn around for your Dune the Label items to be shipped from time of order. Purchases made on weekends or public holidays may need to allow for an additional 24hrs to be processed.
You will receive a shipping confirmation email as soon as your order leaves Dune HQ.
During sale periods, or within a few days of a collection launch, there may be slight delays in shipping. We will endeavour to get your order out to you as soon as possible and appreciate your patience during these times.
SHIPPING
Within Australia
Standard (AUST POST): $10.00
Express (AUST POST): $15.00
Free standard shipping on purchases over $200
International
Standard Economy (AUST POST): $20
International Express (DHL): $40.00
Free standard shipping on purchases over $200
All international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Duties and taxes are the responsibility of the customer and we recommend you please check your local customs website for estimated costs. Dune the Label reserves the right to deduct any return costs incurred from the total return amount for orders that are refused at customs should duties and taxes be unpaid.
Note that all product prices indicated and payments made on this site are in Australian Dollar (AUD) currency.
DELIVERY TIMES
Within Australia
Australia Post is our provider and works extremely hard to get all deliveries to our customers as quick as possible, however at times there may be some situations that can cause unavoidable delays.
Standard within Australia
For metro delivery please allow 3 - 5 business days.
Rural delivery please allow 4 - 7 business days.
We advise to allow 5 - 9 business days for deliveries to WA.
Express within Australia
Metro delivery please allow 2 - 3 business days.
Rural delivery please allow 3 - 5 business days.
All of our orders are sent from our warehouse in Byron Bay, Australia (postcode 2481), which is considered a rural location.
RETURNS
We offer a full refund on all full price purchases, if return is lodged by contacting us on email within 14 days of purchase date, excluding shipping costs.
We do not offer exchanges. If you need an alternate size please go ahead and place a new order.
Sale items are strictly final sale only and cannot be returned for either exchange, credit or refund.
Item/s must be posted back to us, in the original condition, with all tags remaining in place. Item/s must not have been worn, washed or altered in any way.
Dune The Label is not liable for the loss or damage of garments in return transit. We recommend using a trackable delivery method and keeping note of your tracking number, and please ensure all returns are posted in a secure package.
How do I organise a return?
Please email us hello@dunethelabel.com with your order number and request for return.
Once your return has been approved, you will receive an email with details of how to send your item/s back to us. Please then return item/s immediately, late returns will not be accepted.
Are returns free?
The shipping costs incurred for returning item/s to Dune The Label are at your own expense. Returns are to be sent to our HQ as requested in your return approval email.
What if my order arrives damaged or faulty?
For faulty items please email hello@dunethelabel so that our customer care team can arrange for the faulty goods to be repaired or replaced as soon as possible. This must be done within 24 hours of receiving the garment. Please include a few clear photos to show the issue.
You will need to return the item in an otherwise original condition.
You will be compensated for postage on all faulty return circumstances. We will assess the fault upon return of the garment and reserve the right to repair or replace. If the item is not in stock, a full refund will be issued.
Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.
For all other online customer service and product enquiries, please email hello@dunethelabel.com
